Let us help you find the answers you need. Our FAQ includes a comprehensive list of questions, helping you quickly and easily find the solutions you need - because we're here to help. If further assistance is needed, our team is ready and waiting to help you

General

1. How can I reach you?

You can reach our team in different ways!

  1. Email: hello@carabellabycheryl.com. We always aim to respond to our clients within 1 business day.
  2. Direct message on Facebook or Instagram.

2. Do you offer gift wrapping?

Sure do!

In fact, we always gift wrap every piece of Carabella by Cheryl! It's one of the many ways we say thank you for choosing us.

3. Do you offer gift cards?

Absolutely! We offer digital gift cards. Click Here and select your preferred value. Gift cards will be emailed directly to the recipient. Gift cards are non-refundable.

Carabella by Cheryl gift cards are only valid if purchased on carabellabycheryl.com. We cannot honour or re-issue gift card credit that is purchased from third-party sources.

Keep in mind that discount codes cannot be applied to digital gift cards. Carabella by Cheryl reserves the right to cancel the order at any time should any of these policies are overridden. Check out the fine print here.

4. How will my order be packaged?

All of our finery comes wrapped in tissue and placed in an organza bag. To cut down on packaging and waste, if you order 2 bracelets, BOTH bracelets will be put into the same organza bag. If you need more than one organza bag, please leave a detailed message in the "note to seller" section at checkout that you would like them each packaged separately.

Product Care + Materials

1. Where is your jewelry made?

All of our finery is designed and handcrafted in our studio either in Alberta, Canada or Arizona, USA. All pieces are lovingly handcrafted when you place your order. We never outsource production and take great pride in the pieces that we create!

2. What materials do you use?

We work with a variety of high quality materials! Some of our favorites include European crystal pearls, sterling silver, hypoallergenic stainless steel, freshwater pearls, European crystal, crystal quartz, and various gemstones.

3. How do I take care of my Carabella by Cheryl finery?

In order to preserve their shine for a long time, we recommend that you remove your finery before taking a shower, doing the dishes, practicing a sport or sleeping. The acidity of the skin, water, oil, some cosmetics or a humid atmosphere can tarnish the stones and beads. Avoid leaving them in the open air and store each pice individually in the organza pouch it was shipped in.

4. Why do my gemstones look different than the photo?

We use high-quality, authentic gemstones, sourced from all over the world, sometimes the gemstone on your finery will look a little different than what is shown. This is due to the slight imperfections in the gemstones or variations of colours. We try our best to match, but not all gemstones look the same. Also, differences in colors can occur from one computer, phone or tablet to another.

Payment

What types of payments do you accept?

We currently accept all major credit cards, PayPal, and ShopPay.

Didn't find what you were looking for? Feel free to contact us at any time!